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The Globe and Mail Auction Help For Users

New User FAQ's

  • I am new to The Globe and Mail Auction. Where do I start?
  • What are the system requirements needed to use The Globe and Mail Auction?
  • What is your Privacy Policy?
  • Why do I need to register with The Globe and Mail Auction?
  • What does it cost to register?
  • Do I need a credit card to register?
  • Do I have to buy anything after I register?
  • Can I register under more than one account?
  • Can I update my registration information?
  • Are there User Terms and Conditions that I need to agree to before using The Globe and Mail Auction?

Buyer FAQ's

  • How do I bid on an item I am interested in?
  • Is there a charge to place bids?
  • Do I need to use a credit card to bid?
  • Can I ask Globe Auction a question before I place a bid?
  • What is an Open Auction?
  • What is a Dutch Auction?
  • What is a Fixed Price Sale?
  • What is Smart Bid?
  • What is a "maximum bid" amount?
  • Protected Maximum Bid Amounts
  • Lowest Successful Price
  • Can I increase my maximum bid after I've placed a bid?
  • Can I bid by phone?
  • I placed a bid. Why isn't it showing up?
  • I keep bidding on an item and then it says I have been outbid. Why?
  • I have confirmed my bid, but it tells me it is invalid. Why?
  • Can I retract a confirmed bid?
  • Where can I monitor my bidding activity?
  • How do I find out if an auction has ended?
  • What do I do if I win an auction?
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